Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Information about your loved one receiving care
• Payment information (processed securely by Stripe — we do not store card details)
• Communications you send us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send appointment reminders and care updates via SMS and email
• Process payments and manage your subscription
• Communicate with you about your account and our services
• Comply with legal obligations

3. SMS Communications

By checking the SMS consent box during signup and providing your phone number, you expressly consent to receive recurring automated SMS messages from KinCare360. These messages include:

• Daily wellness check-in notifications
• Medication reminder alerts
• Appointment scheduling updates
• Service and account notifications

Message frequency varies (up to 5 messages per day). Message and data rates may apply. Your consent is not a condition of purchase.

To opt out: Reply STOP to any message at any time. You will receive a confirmation and no further messages.

For help: Reply HELP to any message, or contact us at hello@kincare360.com or (812) 515-5252.

Supported carriers include AT&T, T-Mobile, Verizon, and most major US carriers. KinCare360 will never share your phone number with third parties for marketing purposes.

4. Information Sharing

We do not sell your personal information. We may share information with trusted third-party service providers (such as Stripe for payments and Twilio for SMS) solely to operate our services. These providers are bound by confidentiality obligations.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@kincare360.com.

7. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though some features may not function properly.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the effective date and, for significant changes, via email.

10. Contact Us

Questions about this Privacy Policy? Contact us at hello@kincare360.com