Terms of Service

1. Acceptance of Terms

By accessing or using KinCare360's services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree, please do not use our services.

2. Description of Services

KinCare360 provides non-medical care coordination services including:

• Daily family check-in phone calls (non-clinical)
• Routine reminder notifications for family-approved everyday routines
• Appointment reminder and family coordination support
• Communication and reporting to family members
• Phone-based local service connection support

KinCare360 is an AI-powered coordination service and does not provide clinical assessments, medical diagnoses, healthcare treatment, appointment scheduling guarantees, provider-side case management, prescription handling, or healthcare communications as a medical representative.

3. NOT a Medical Service — No Medical Advice

KinCare360 expressly does NOT provide:

• Medical advice, diagnosis, or treatment
• Clinical assessments or health evaluations
• Nursing, home health aide, or skilled nursing services
• Emergency medical services or crisis intervention
• Medication administration, instructions, or management
• Mental health counseling or therapy

Any health-related information shared by KinCare360 is for informational and coordination purposes only and does not replace the advice of a licensed healthcare professional. Always consult a qualified physician or healthcare provider for medical decisions.

4. Emergency Services Disclaimer

KinCare360 is NOT an emergency service.

In an emergency or immediate danger, call 911 immediately. Do not rely on KinCare360 for emergency response or urgent intervention. KinCare360 cannot guarantee response times and is not equipped to handle emergencies, investigations, emergency dispatch, or urgent professional intervention. By using our services, you acknowledge that KinCare360 shall have no liability for delays in communication or inability to respond to emergency situations.

5. Family Follow-Up Notices

KinCare360 is not an emergency, crisis counseling, suicide-prevention, medical, or in-home care service. KinCare360 may send family/safety contacts non-medical family follow-up notices when a caller shares an everyday concern, request, missed check-in, or coordination need that may require family attention. These notices do not mean Lily verified an emergency or medical issue, and KinCare360 cannot guarantee help will arrive. They mean a caller shared something that may warrant family follow-up. In an emergency or immediate danger, call 911.

6. Privacy & Health Information

KinCare360 is a non-medical care coordination service. We are not a Covered Entity or Business Associate under HIPAA. We do not provide medical treatment, and the information you share with us (such as routine preferences, appointment times, errands, and general family notes) is used solely for coordination purposes.

We implement reasonable administrative, technical, and physical safeguards to protect your information. We treat personal and health-related details with care and confidentiality, but KinCare360 is not a medical record system, clinical chart, medication-management tool, medication-compliance service, or emergency monitoring record.

We will never sell your personal or health-related information. Information shared is used only to provide the care coordination services you have requested. For full details, see our Privacy Policy.

7. Subscriptions, Free Trial & Payments

KinCare360 offers a 7-day free trial. Your payment method will not be charged until the trial period ends. After 7 days, your subscription will automatically renew monthly at the plan rate you selected unless cancelled before the trial ends.

The Lily plan costs $49/month for one parent and includes 150 conversation minutes per billing month. The 7-day trial includes 30 minutes. Invited family members can use the dashboard at no extra cost.

You may purchase 50 additional minutes for $15 as often as you wish. Each purchase requires your approval; automatic top-ups are not enabled. Included minutes are used first and expire at the end of the billing period. Purchased minutes carry forward while your subscription is active and are unavailable when your subscription is inactive.

Connected voice conversation time is counted in seconds, including scheduled check-ins, reminder calls, and coordination calls. Ringing, unanswered calls, and system failures are excluded. Calls wrap up within the available allowance; all voice calls, including reminder calls, pause when the balance is exhausted. The dashboard and call history remain available. Email notices are sent at 80% and 95% of included minutes used.

For new referrals under this offer, subscribers earn a one-time $20 account credit and external partners earn $20 through Stripe Connect after a new customer makes two successful monthly subscription payments. Eligible rewards are processed in the following monthly payout cycle. Trials, top-ups, self-referrals, refunds, and duplicate customers do not qualify. Existing earned rewards and existing subscription terms are preserved.

Payments are processed securely by Stripe. KinCare360 does not store credit card information.

8. Cancellation & Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle. To cancel, use Plan & minutes in your dashboard or contact us at hello@kincare360.com or call +1 272 766 9090. Refunds are evaluated on a case-by-case basis.

9. Limitation of Liability

To the maximum extent permitted by law, Son Healthcare Services LLC, operating as KinCare360, shall not be liable for:

• Any medical outcomes, health deterioration, or injury
• Missed routines, appointments, or family follow-ups
• Failure to receive, forward, or act on a family follow-up notice shared by a caller
• Any indirect, incidental, special, or consequential damages
• Damages exceeding the amount paid to KinCare360 in the 30 days prior to the claim

You agree that KinCare360 is a supplemental support service and is not a substitute for professional medical care, in-home care, or emergency services.

10. Indemnification

You agree to indemnify and hold harmless Son Healthcare Services LLC, its officers, employees, and agents from any claims, damages, or expenses (including attorney fees) arising from your use of our services, your violation of these Terms, or your reliance on KinCare360 communications as medical advice.

11. SMS Communications

Account owners may consent during signup using an optional mobile phone field and a separate optional, unchecked SMS consent checkbox, or during intake. Family members and safety contacts provide their own consent at https://www.kincare360.com/family-consent after being added to a family profile. By submitting the applicable SMS consent form, providing a mobile phone number, and checking the optional SMS consent checkbox, you expressly agree to receive recurring automated SMS messages from KinCare360 at the phone number provided. Messages include daily check-in notifications, family-approved routine reminders, appointment updates, service/account notices, family concern notifications, time-sensitive non-medical family follow-up notices, daily summaries, and service alerts.

• Message frequency: up to 5 messages per day
• Message and data rates may apply
• Consent is not required to purchase services
• People who do not provide a mobile phone number and do not check the optional SMS consent checkbox will not receive recurring text updates
• Reply STOP to cancel at any time
• Reply HELP for assistance

For questions about SMS, contact hello@kincare360.com or +1 272 766 9090. See our Privacy Policy for how we handle your data.

12. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Philadelphia County, Pennsylvania.

13. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact Us

Questions? Contact us at hello@kincare360.com or +1 272 766 9090